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Backup ends with "DW9700 - Creation of Application consistent snapshot failed" error

Issue

Backup (or replication) process finishes with "DW9700 - Creation of Application consistent snapshot failed" error message.

Cause

The error “DW9700 - Creation of Application consistent snapshot failed” usually means that during backup (or replication) process the Xopero system tried to create a VSS snapshot with application consistency, but the process didn’t complete successfully.

Resolution

  1. Check whether integration services are enabled in your virtual machine settings (Services > Backup (volume shadow copy) must be checked).

  1. Check whether the operating system is supported by Hyper-V:

    1. Supported Windows guest operating systems for Hyper-V on Windows Server and Azure Stack HCI

    2. Supported Linux and FreeBSD virtual machines for Hyper-V on Windows Server and Windows

  2. Check if integration services are running on the guest system:

    1. Manage Hyper-V Integration Services

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