# Backup ends with "DW9700 - Creation of Application consistent snapshot failed" error

## Issue

> Backup (or replication) process finishes with **"DW9700 - Creation of Application consistent snapshot failed"** error message.

***

## Cause

The error **“DW9700 - Creation of Application consistent snapshot failed”** usually means that during backup (or replication) process the **Xopero** system tried to create a **VSS** snapshot with application consistency, but the process didn’t complete successfully.

***

## Resolution

1. Check whether integration services are enabled in your virtual machine settings (**Services** > **Backup (volume shadow copy)** must be checked).

<figure><img src="/files/j1JLlLJHEQlABlXw8hfP" alt=""><figcaption></figcaption></figure>

2. Check whether the operating system is supported by **Hyper-V**:
   1. [Supported **Windows** guest operating systems for **Hyper-V** on **Windows Server** and **Azure Stack HCI**](https://learn.microsoft.com/en-us/windows-server/virtualization/hyper-v/supported-windows-guest-operating-systems-for-hyper-v-on-windows)
   2. [Supported **Linux** and **FreeBSD** virtual machines for **Hyper-V** on **Windows Server** and **Windows**](https://learn.microsoft.com/en-us/windows-server/virtualization/hyper-v/supported-linux-and-freebsd-virtual-machines-for-hyper-v-on-windows)
3. Check if integration services are running on the guest system:
   1. [Manage Hyper-V Integration Services](https://learn.microsoft.com/en-us/windows-server/virtualization/hyper-v/manage/manage-hyper-v-integration-services#use-powershell-to-start-or-stop-an-integration-service-within-a-windows-guest)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpcenter.xopero.com/xopero-one-en/common-issues/virtual-machines/hyper-v/backup-ends-with-dw9700-creation-of-application-consistent-snapshot-failed-error.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.