Hyper-V environment is not visible in XMS despite installing the agent on the host

Issue

You cannot see your Hyper-V environment in Xopero ONE Management Service (XMS) even after installing the agent on the host.

Resolution

Remember to use the appropriate installer to natively secure the Hyper-V host for external backup. This dedicated installer can be downloaded from the in Virtual Machines > Hyper-V tab using the (+) Add new button.

If the Hyper-V host was added as a regular agent (with endpoint or server license), go to the Devices tab, select the device, and choose Delete from the top menu (without deleting data). With the correct installer and a Hyper-V per socket license, the license will be assigned automatically.