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Installed device does not appear in XMS

Issue

After installation, the device does not appear in the Activate agent tab of the Xopero ONE Management Service (XMS).

Resolution

If your device does not appear in the Devices tab after assigning a license, first verify the configuration of local worker, cloud worker, and feature worker licenses. You can check these settings by navigating to ⚙️ Settings > Advanced > Workers.

Method A

For domain-joined devices, the agent may take up to 10 minutes to start. Wait for this period, and if the agent still does not appear in , check the configuration.

Method B

  1. Open the config.json file located in the backup agent installation directory:

    1. For Windows: C:\ProgramData\Xopero ONE\Xopero ONE Backup&Recovery Agent

    2. For Linux: /opt/XoperoONEBackupAgent

  2. Check whether the ServiceUrl parameter correctly points to your Xopero ONE Management Service. If the address is incorrect, update it and try again.

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