Installed device does not appear in XMS

Issue

After installation, the device does not appear in the Activate agent tab of the Xopero ONE Management Service (XMS).

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Resolution

If your device does not appear in the Devices tab after assigning a license, first verify the configuration of local worker, cloud worker, and feature worker licenses. You can check these settings by navigating to ⚙️ Settings > Advanced > Workers.

Method A

For domain-joined devices, the agent may take up to 10 minutes to start. Wait for this period, and if the agent still does not appear in XMS, check the configuration.

Method B

1. Open the config.json file located in the backup agent installation directory:

   1. For Windows: C:\ProgramData\Xopero ONE\Xopero ONE Backup&Recovery Agent

   2. For Linux: /opt/XoperoONEBackupAgent

2. Check whether the ServiceUrl parameter correctly points to your Xopero ONE Management Service. If the address is incorrect, update it and try again.