> For the complete documentation index, see [llms.txt](https://helpcenter.xopero.com/xopero-one-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.xopero.com/xopero-one-en/common-issues/workstations-and-servers/storage-initialization-failed-error.md).

# "Storage Initialization failed" error

## Issue

> The "Storage Initialization failed" error occurred.

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## Cause

Apart from performing backups, operations such as browsing the storage are also handled by the **agents** — [**XMS**](#user-content-fn-1)[^1] **does not communicate with the storage directly**. When browsing a backup, the **default worker** indicates which device will perform the operation. If this device does not have the required access permissions to the storage, browsing will fail and the above error will appear.

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## Resolution

1. Verify that the **default worker** has communication with the storage enabled.
2. Make sure that the storage configuration is correct, including storage access credentials and the path to the share.
3. Make sure that your device has a connection to the specified storage.

[^1]: Xopero ONE Management Service