Password reset
Find how to reset the root password in Xopero ONE for on-premise & SaaS deployment models.
If you have access to your Xopero Management Service
Login to XMS, open Settings (gear ⚙️ icon in the bottom-left corner) and select Accounts.
Find your root account and click the edit (✏️) icon.
Enter your old password and your new password in the correct fields, then click Change.
Keep in mind that when you're creating a new root account password you have to meet the password complexity requirements.
Hit the Save button to finish. Your password should now be successfully changed.
If you don't have access to your Xopero Management Service
Open your XMS login page and click Forgot password? link under credentials fields.
Enter the email address associated with your root account and hit Send me a recovery link button.
You will see a message confirming the password reset has been initiated. Follow the next steps based on your deployment model (SaaS or on-premise):
a. For SaaS model:
If the password reset was initiated correctly you will see the following message:
Open your inbox, find the email from Xopero ONE & GitProtect.io and click the Password reset button.
Set a new password for your root account and press Save.
Keep in mind when you're creating a new root account password you have to meet the password complexity requirements.
You will receive a confirmation once the password is changed successfully.
b. For on-premise model:
The following steps apply to the on-prem model without a configured SMTP server. When the SMTP server is configured, the on-prem version processes the password reset via email, similarly to the SaaS model.
Once you see the following message, your root account password is already changed.
You can find it in a .txt file in the following path:
C:\ProgramData\Xopero ONE\Xopero ONE Backup&Recovery Service\pwdreset [email protected]
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