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shield-keyholeTwo-factor authentication (2FA)

Learn how to enable two-factor authentication in Xopero ONE.

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2FA (two-factor authentication) is a security method that requires two verification factors to confirm a user’s identity, making accounts much harder to compromise even if a password is stolen.

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General information

Xopero ONE supports two-factor authentication (2FA) based on an authenticator application. To use 2FA with your Xopero ONE account, you must first enable it in the Xopero ONE Management Service (XMS) admin panel and then complete the setup.

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You can always enable or disable two-factor authentication for your own account. To manage 2FA settings for other users, you must have the UserManagement permission.

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Enabling 2FA in Xopero ONE

1

Click your profile icon in the top-right corner of your XMS panel and select Account.

Account settings in XMS.

2

Toggle Two-factor authentication button and click Save in the bottom-right.

2FA option turned on.
3

You will see the change confirmation in the top-right corner of the screen. Once done, log out of your XMS, then log back in to trigger 2FA setup.

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2FA setup in Xopero ONE

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After you enable 2FA in XMS, you will be prompted to complete the authenticator app setup during your next login. After the setup is complete, all subsequent logins will require successful two-factor verification.

1

Scan the QR code or copy the secret key to your authenticator app.

2

Enter the code from your authenticator app in the designated fields. Once done, click Verify now to finish the application setup.

3

If the verification is successful, you will see a confirmation message.

Below the message you will find your recovery codes — save them before you go to the management console app. If you fail o save the codes right away, you can generate them later in your XMS account settings.

4

Your 2FA setup is now complete. Next time you login to your XMS panel, you will be prompted to verify yourself with 2FA.

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Recovery codes

If you lose access to your authenticator app, you can log in to Xopero ONE Management Service using one of the recovery codes generated during 2FA setup.

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Each code is valid for a single login only — once used, it expires.

Unused codes do not expire over time; they remain active until used or until new codes are generated, either manually or by re-registering the 2FA.

If you have used several codes or suspect they have been compromised, you can generate a new set by going to ⚙️ Settings > Accounts > Edit account and clicking Generate recovery codes button.

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Reconfiguring the authenticator app

1

Log in to your account (use a recovery code if your authentication device is lost or otherwise unavailable).

2

Go to ⚙️ Settings > Accounts > Edit account.

3

Toggle Two-factor authentication off to disable it and save the change. Then toggle it back on and save the change again.

4

Your 2FA configuration is now reset. During your next sign-in, you will be prompted to complete the authenticator app setup.

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