Agent temporary files

You will find information regarding default temporary file locations for the Windows agent.

Maintaining a clean agent cache ensures optimal performance and prevents job failures caused by corrupted temporary files, particularly after unexpected system shutdowns or hardware failures.

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Overview

The agent stores temporary operational data in a specific directory named device_app_2eab590a. The location of this folder depends entirely on the execution context of the agent — whether it is running as a standalone executable, or under the Local System Account.

Identifying and clearing this directory is a primary troubleshooting step for unexplained backup failures or service startup issues.

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Windows

Identifying the path via logs

When the agent is initialized successfully, the exact temporary files folder path is recorded in the agent logs.

Look for the entry labeled TEMPORARY_DATA_DIRECTORY. The agent’s temporary files are stored within this location.

Default temporary file locations

Depending on how the agent is configured, temporary files can be found in one of the below directories:

1. If running as an .exe or a service under a specific user account:

   • C:\Users[USER]\AppData\Local\Temp Where [USER] should be replaced with specific profile name.

2. If running as a system service with Local System Account:

   • C:\Windows\SystemTemp

   • C:\Windows\System32\config\systemprofile\AppData\Local\Temp

   • C:\Windows\Temp

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Linux

Default temporary file locations

Temporary files folder (device_app_2eab590a) can be found in one of the below directories:

• /tmp/

• /var/tmp/

• path returned by running a console command: echo $TMPDIR

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MacOs

Default temporary file locations

Temporary files folder (device_app_2eab590a) can be found in one of the below directories:

• /private/var/tmp or /var/tmp

• /private/tmp or /tmp

• path returned by running a console command: echo $TMPDIR

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Useful links and items

Agent logs location