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SLA

In this article you will learn what an SLA report is, how to interpret it and how to generate it.

Overview

The SLA (Service Level Agreement) report summarizes the accuracy of backups performed for the protected environment over a specified period. With its graphical representation, you can quickly assess the security level of protected systems and take appropriate actions if it is found to be insufficient.

SLA tile in XMS dashboard.

Interpreting report results

The SLA section specifies how many resources of each type have had at least one successful backup within the selected time period: 24 hours, 7 days, 14 days, or 30 days.

The first pie chart represents the entire protected environment and shows the percentage and number of resources (displayed below the chart) that are included in a backup plan. Resources with at least one successful backup during the selected time period are considered to have met the SLA.

The second pie chart displays SLAs broken down by specific types of protected environments, such as:

  • Endpoint

  • Server

  • Virtual machines (VMware or Hyper-V)

  • M365

  • DevOps

  • Jira

Exporting the report

To export an SLA report to a PDF file and download it:

  1. In the SLA section, click the Export button.

  1. Specify the period of interest (reports can be exported on a monthly basis).

  2. The SLA report will open in a separate window— double-check it, click the Download button in the right-top corner of the window, and then save the report using Save as PDF feature.

The exported report provides a monthly summary of SLA for the monitored environments, including weekly breakdowns.

Automatic notifications

SLA reports can be automatically generated and sent by email to a specified address. To enable automatic email notifications:

Learn more about email notifications and its recipients in Notifications section.

  1. Login to Xopero ONE Management Service (XMS) admin panel.

  2. Select Settings from side menu.

  3. Toggle the Email notifications switch and click the tile to open the configuration menu.

  1. In the Email configuration panel, scroll to the bottom and toggle the SLA Reports switch to enable it, then click Save to apply the changes.

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