> For the complete documentation index, see [llms.txt](https://helpcenter.xopero.com/xopero-one-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.xopero.com/xopero-one-en/sign-in-and-authentication/password-reset.md).
# Password reset
## If you have access to your Xopero Management Service
{% stepper %}
{% step %}
Login to **XMS**, open **Settings** (gear ⚙️ icon in the bottom-left corner) and select **Accounts**.
{% endstep %}
{% step %}
Find your root account and click the **edit** (✏️) icon.
{% endstep %}
{% step %}
Enter your old password and your new password in the correct fields, then click **Change**.
{% hint style="warning" %}
Keep in mind that when you're creating a new root account password you **have to meet the password complexity requirements**.
{% endhint %}
{% hint style="danger" %}
By default, the system remembers three most recently used passwords, which **cannot be used again when creating a new password —** the number of previously used passwords that must remain unique can be adjusted in the **Unique new passwords** section under ⚙️**Settings** > **Advanced**.
{% endhint %}
{% endstep %}
{% step %}
Hit the **Save** button to finish. Your password should now be successfully changed.
{% endstep %}
{% endstepper %}
***
## If you don't have access to your Xopero Management Service
{% stepper %}
{% step %}
Open your **XMS** login page and click **Forgot password?** link under credentials fields.
{% endstep %}
{% step %}
Enter the email address associated with your root account and hit **Send me a recovery link** button.
{% endstep %}
{% step %}
You will see a message confirming the password reset has been initiated. Follow the next steps based on your deployment model (SaaS or on-premise):
#### a. For SaaS model:
1. If the password reset was initiated correctly you will see the following message:
2. Open your inbox, find the email from **Xopero ONE & GitProtect.io** and click the **Password reset** button.
3. Set a new password for your root account and press **Save**.
{% hint style="warning" %}
Keep in mind when you're creating a new root account password you **have to meet the password complexity requirements**.
{% endhint %}
{% hint style="danger" %}
By default, the system remembers **three most recently used passwords**, which **cannot be used again when creating a new password —** the number of previously used passwords that must remain unique can be adjusted in the **Unique new passwords** section under ⚙️**Settings** > **Advanced**.
{% endhint %}
4. You will receive a confirmation once the password is changed successfully.
#### b. For on-premise model:
{% hint style="warning" %}
The following steps apply to the on-prem model **without a configured SMTP server**. When the SMTP server is configured, the on-prem version processes the password reset via email, similarly to the SaaS model.
{% endhint %}
{% hint style="danger" %}
Użytkownik nie ma dostępu do folderu gdzie zapisuje się hasło po resecie hasła w on-prem na **XUP**. **Dodać ścieżkę działania (albo ustaw serwer SMPT, albo?).**
{% endhint %}
1. Once you see the following message, your root account password is already changed.
2. You can find it in a .txt file in the following path:
> C:\ProgramData\Xopero ONE\Xopero ONE Backup\&Recovery Service\pwdreset\
> {% endstep %}
> {% endstepper %}