> For the complete documentation index, see [llms.txt](https://helpcenter.xopero.com/xopero-one-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.xopero.com/xopero-one-en/troubleshooting/fetching-device-logs.md).

# Fetching device logs

This article explains how to fetch device logs from Xopero ONE for self-troubleshooting or when submitting a support ticket for technical assistance.

Logs are generated on every device with the **Xopero ONE** **agent** application installed. They can be accessed directly on the device or downloaded to the server running the **Xopero ONE Management Service** (**XMS**).

The logs can be also fetched directly through the **Management Service** (below guide refers to the on-prem deployment model):

{% stepper %}
{% step %}
Login your **XMS** panel, open the **Devices** **tab**, and click the **device details** ℹ️ button next to the device.

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FFmWio3H922EhvaVUvgUT%2Fimage.png?alt=media&amp;token=c677e9ed-d13f-4351-85e6-76cfcfd8b789" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
In the device info panel, scroll down to the very bottom and click **Device** **details**.

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FBw9luzjraLRG73X3tF9j%2Fimage.png?alt=media&amp;token=9adf07d8-8b89-4ce1-b7b8-64a46340f94a" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
In **Device details** view, click the **Download logs** button at the bottom.

{% hint style="info" %}
In **Device details** view, you can check your device parameters such as CPU, RAM, operating system, IP address, license, application version, and device ID.
{% endhint %}

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2F3lE3pk5ql9QETUsSugVN%2Fimage.png?alt=media&amp;token=88815798-8734-4981-a42b-6d340c536f45" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Downloaded device logs will be saved to the **Xopero ONE Management Service** (**XMS**) directory. The message displayed in the web panel provides the direct path to the **\*.tar** archive.

<figure><img src="https://content.gitbook.com/content/0CBTl43C3OO6ySL1DJ6k/blobs/0n1EgZ5c16DEsUDDTrkf/img_48320372145278934.png" alt="logs"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Attach this file to your support ticket or extract its contents to investigate the issue on your own.
{% endstep %}
{% endstepper %}