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"The VSS Diff failed" error

Issue

The "VSS Diff failed (An error occurred during the fast difference check; a slower method will be used instead)" issue has occurred.


Cause

This issue is usually caused by the shadow storage size being too small.


Resolution

Windows workstations 7, 8, 10, 11:

  1. Use the command line and run the following command to resize the shadow storage:

vssadmin resize shadowstorage /for=X: /on=X: /maxsize=320MB
  1. X represents the disk letter (it is recommended to perform this operation on all accessible disks).

  1. After making the changes, run the backup task again. If it still fails, contact our technical support by .

  1. Delete all shadow copies using the following two additional command line commands:

  1. Run the backup again. If it still fails, contact our technical support by .

Windows Server:

submitting a request
submitting a request
vssadmin resize shadowstorage /for=X: /on=X: /maxsize=30%
diskshadow
delete shadows all