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Cannot delete device in Management Service

Issue

Unable to delete a device—it's greyed out, but still visible in XMS web panel.


Resolution

Stop the XoperoONEManagementService service and remove the DeviceModule directory from the XMS installation folder:

  1. For Windows: C:\ProgramData\Xopero ONE\Xopero ONE Backup&Recovery Service\

  2. For Linux: /opt/XoperoONEMangementService/

Executing this operation will remove all devices from your Xopero ONE instance. You will need to re-add each device and reassign them to all backup plans.