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Unable to activate the backup agent after installation on Linux

Learn how to proceed if the installed backup agent cannot be activated.

⚠️ Issue

The Linux device with the backup agent (worker) installed does not appear in the Xopero ONE Management Service console and is unavailable for activation after installation.


đź’ˇ Cause

On Red Hat-based systems, such as Fedora, CentOS, or RHEL, if the backup agent is not available for activation after successful installation, it may indicate that some required components are missing.


đź”§ Resolution

  1. Install OpenSSL and update certificates using the following commands:

yum install -y openssl11.x86_64 ca-certificates
update-ca-trust extract
  1. Next, you can either restart your Linux system or restart only the Xopero ONE backup agent service using the following command:

  1. Once done, the agent will be available for activation.

systemctl restart XoperoONEBackupAgent.service