Protecting Confluence in Xopero ONE requires a set of Atlassian permissions that allow secure authorization and read access to Confluence content, while also enabling the backup application to enumerate and retrieve site resources.

The following list describes the permissions your Atlassian account used for integration with Xopero ONE must have for Xopero ONE to access, download, and back up all spaces and related resources in the selected Confluence instance.

The Atlassian account must have the app admin and user access admin permissions.

The Atlassian account must have admin permissions to all Confluence spaces that are included in the backup.

The Atlassian account used for integration must be granted edit permissions for both open and restricted pages and blog posts.

Custom domains in Confluence allow organizations to use a branded URL instead of the default *.atlassian.net address. Even if a Confluence instance has a custom domain configured, proper protection requires adding the instance to Xopero ONE using the original Atlassian URL.

General information

Confluence instances that use custom domains can be integrated with Xopero ONE, but must use their original Atlassian URL instead of the custom domain. This limitation results from how Atlassian identifies and authorizes organizations.

Atlassian security and administration APIs are bound to the organization's original Atlassian-managed URL (e.g., yourcompany.atlassian.net), not the custom domain. The custom domain serves as a user-facing alias for access and branding purposes.

Internally, Atlassian recognizes, authenticates, and grants permissions only through the original URL registered in Atlassian Administration (https://admin.atlassian.com). Therefore, Xopero ONE must use the original Atlassian URL to identify the organization and its applications, authenticate API requests, and enforce security and access controls.

Using the custom domain would prevent proper authorization and could lead to failed connections or incomplete protection, which is why the original Atlassian URL is required even when a custom domain is configured.

You can find organization's original URL in > Apps > App URLs > Custom domains > Actions > Show details.

The original URL is listed in the Details section under Default URL (fallback).

Adding Confluence to Xopero ONE allows organizations to secure business documentation and knowledge base resources against accidental deletion, data corruption, ransomware incidents, and configuration issues while supporting automated backup operations, granular restore capabilities, and long-term data retention management across cloud environments.

Integration process

The below steps demonstrate how to quickly integrate Confluence with Xopero ONE using Xopero ONE Management Service.