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Fetching device logs

This article explains how to fetch device logs from Xopero ONE for self-troubleshooting or when submitting a support ticket for technical assistance.

Logs are generated on every device with the Xopero ONE agent application installed. They can be accessed directly on the device or downloaded to the server running the Xopero ONE Management Service (XMS).

The logs can be also fetched directly through the Management Service (below guide refers to the on-prem deployment model):

1

Login your XMS panel, open the Devices tab, and click the Device details button next to the device.

2

In the device info panel, scroll down to the very bottom and click Device details.

3

In Device details view, click the Download logs button at the bottom.

In Device details view, you can check your device parameters such as CPU, RAM, operating system, IP address, license, application version, and device ID.

4

Downloaded device logs will be saved to the Xopero ONE Management Service (XMS) directory. The message displayed in the web panel provides the direct path to the *.tar archive.

logs
5

Attach this file to your support ticket or extract its contents to investigate the issue on your own.

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