> For the complete documentation index, see [llms.txt](https://helpcenter.xopero.com/xopero-one-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpcenter.xopero.com/xopero-one-en/troubleshooting/handling-errors-in-xopero-one.md).

# Handling errors in Xopero ONE

## Determining whether a task has failed

**Xopero ONE** notifies you if a backup task fails. By default, e-mail notifications are enabled, but you can also configure notifications via **Slack** or any webhook. Notifications can be set up in the **Settings** tab.

When you open the relevant tab (**Devices**, **Virtual Machines**, **Microsoft 365**, or **DevOps**), the [**XMS**](#user-content-fn-1)[^1] will indicate if any tasks have ended with errors or warnings.

In the following example, the task for the **DebianDatabase** device ended with an error— it's visible instantly upon opening the relevant tab.

<figure><img src="/files/nSUHE4gnXXaGyY4qFJlp" alt="" width="563"><figcaption><p><em>Device view in <strong>Xopero ONE Management Service</strong>.</em></p></figcaption></figure>

Additionally, you can view statistics for the entire backup plan, not just a single device. To do this, open the **Plans** tab and click the **statistics** <img src="/files/iwyZp7FiwGc7pThIURw5" alt="" data-size="original"> button on the right side of the window. In the **Latest tasks** section, you can see the most recent task executions.

<figure><img src="/files/ctldDULzOpl8S3rBKHuG" alt=""><figcaption><p><em><strong>Latest tasks</strong> section in the backup plan statistics panel.</em></p></figcaption></figure>

***

## Handling errors via Tasks tab <a href="#tasks_tab" id="tasks_tab"></a>

In general, the easiest way to handle an error in **Xopero ONE** is via **Tasks** tab:

{% stepper %}
{% step %}
Open the **Tasks** tab, then go to **latest tasks**.

<figure><img src="/files/ySEyLlskPy2t79trjeNm" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Locate the task of interest (one that ended with failures or warnings) and click the **expand** <img src="/files/JT68Nezbdg1zAiH4nJ0c" alt="" data-size="line"> button on the right side of the window.

<figure><img src="/files/aau5gcEiL1FcNyYWTy0S" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click the info <img src="/files/iwyZp7FiwGc7pThIURw5" alt="" data-size="original"> icon to open the **device details** for more information.

<figure><img src="/files/P59A5es7TU0gbQ6nC87e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
All errors and warnings can be found in the **STATUS DETAILS** section. To view more information, expand the tab— in this specific case, the task failed because the device has no connectivity with the **Management Service**.

<figure><img src="/files/dcSW8xs1YpHjDGQ6uuoN" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

## Handling errors via Logs tab <a href="#logs_tab" id="logs_tab"></a>

All errors and warnings are also displayed in the **Logs** tab— here you can view both statistics and logs for all devices connected to your **Management Service**.

{% hint style="info" %}
The **Logs** tab provides more information than just backup plan errors and warnings. To view the logs you are interested in, use the **search** feature located in the top-right corner of the window.
{% endhint %}

<figure><img src="/files/LGQnsuibetlqTNIQqVhf" alt=""><figcaption></figcaption></figure>

***

## Useful links and items

{% content-ref url="/pages/MxuN5cNTdquybtEiFvVj" %}
[Devices](/xopero-one-en/management/devices.md)
{% endcontent-ref %}

{% content-ref url="/pages/jY1cV2cgOpHtHFPcqdGo" %}
[Tasks](/xopero-one-en/management/tasks.md)
{% endcontent-ref %}

{% content-ref url="/pages/OtR5yWkontgZ8VUup1PS" %}
[Log files](/xopero-one-en/management/log-files.md)
{% endcontent-ref %}

[^1]: Xopero ONE Management Service