# Handling errors in Xopero ONE

## Determining whether a task has failed

**Xopero ONE** notifies you if a backup task fails. By default, e-mail notifications are enabled, but you can also configure notifications via **Slack** or any webhook. Notifications can be set up in the **Settings** tab.

When you open the relevant tab (**Devices**, **Virtual Machines**, **Microsoft 365**, or **DevOps**), the [**XMS**](#user-content-fn-1)[^1] will indicate if any tasks have ended with errors or warnings.

In the following example, the task for the **DebianDatabase** device ended with an error— it's visible instantly upon opening the relevant tab.

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FHAoeqDMquBljlvMR7yyD%2Fimage.png?alt=media&#x26;token=aecd4760-9cad-4dda-914e-5280b3d0c40a" alt="" width="563"><figcaption><p><em>Device view in <strong>Xopero ONE Management Service</strong>.</em></p></figcaption></figure>

Additionally, you can view statistics for the entire backup plan, not just a single device. To do this, open the **Plans** tab and click the **statistics** <img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FhabFPczmUrzlwhbmJORe%2Fimage.png?alt=media&#x26;token=c7df94e9-95be-4623-926a-2f0bdfc0987a" alt="" data-size="original"> button on the right side of the window. In the **Latest tasks** section, you can see the most recent task executions.

<figure><img src="https://content.gitbook.com/content/0CBTl43C3OO6ySL1DJ6k/blobs/q4lQkPbcaq3G1OJjDt9e/er99.png" alt=""><figcaption><p><em><strong>Latest tasks</strong> section in the backup plan statistics panel.</em></p></figcaption></figure>

***

## Handling errors via Tasks tab <a href="#tasks_tab" id="tasks_tab"></a>

In general, the easiest way to handle an error in **Xopero ONE** is via **Tasks** tab:

{% stepper %}
{% step %}
Open the **Tasks** tab, then go to **latest tasks**.

<figure><img src="https://content.gitbook.com/content/0CBTl43C3OO6ySL1DJ6k/blobs/GTE4eSN9ibJyWCRdgdUY/er1.png" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Locate the task of interest (one that ended with failures or warnings) and click the **expand** <img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FXhFMbyF5B3kdu4mIxk4V%2Fimage.png?alt=media&#x26;token=390c659a-79e1-4ef7-b65d-0fd69ddc2b28" alt="" data-size="line"> button on the right side of the window.

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FDKNDKjHdxOMIuuK3Xlrr%2Fimage.png?alt=media&#x26;token=f6b80112-780e-4971-8cb6-7a0ba9a7db0e" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click the info <img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FhabFPczmUrzlwhbmJORe%2Fimage.png?alt=media&#x26;token=c7df94e9-95be-4623-926a-2f0bdfc0987a" alt="" data-size="original"> icon to open the **device details** for more information.

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2FwlXzA93yY1JDCbT0PO61%2Fimage.png?alt=media&#x26;token=d907212c-8306-482e-a2b5-f9b4643dbf93" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
All errors and warnings can be found in the **STATUS DETAILS** section. To view more information, expand the tab— in this specific case, the task failed because the device has no connectivity with the **Management Service**.

<figure><img src="https://319733277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0CBTl43C3OO6ySL1DJ6k%2Fuploads%2Fm4XDYPRnZhE7IuO5UfU9%2Fimage.png?alt=media&#x26;token=ead08503-11aa-4719-8a22-22425565cbb3" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

## Handling errors via Logs tab <a href="#logs_tab" id="logs_tab"></a>

All errors and warnings are also displayed in the **Logs** tab— here you can view both statistics and logs for all devices connected to your **Management Service**.

{% hint style="info" %}
The **Logs** tab provides more information than just backup plan errors and warnings. To view the logs you are interested in, use the **search** feature located in the top-right corner of the window.
{% endhint %}

<figure><img src="https://content.gitbook.com/content/0CBTl43C3OO6ySL1DJ6k/blobs/aCsMBUA6brgja1E0Q4Ot/er7.png" alt=""><figcaption></figcaption></figure>

***

## Useful links and items

{% content-ref url="../management/devices" %}
[devices](https://helpcenter.xopero.com/xopero-one-en/management/devices)
{% endcontent-ref %}

{% content-ref url="../management/tasks" %}
[tasks](https://helpcenter.xopero.com/xopero-one-en/management/tasks)
{% endcontent-ref %}

{% content-ref url="../management/log-files" %}
[log-files](https://helpcenter.xopero.com/xopero-one-en/management/log-files)
{% endcontent-ref %}

[^1]: Xopero ONE Management Service