Database backup ends with a "DV0249 - Unable to read backup data" error

Issue

The database backup task ends with the error message: "DV0249 – Unable to read backup data".

Resolution

If a database backup task ends with error "DV0249 – Unable to read backup data", first check and resolve any connection stability issues. If the problem persists, you can increase the number of retry attempts in the Xopero ONE application— to do this, simply edit the MaxRetriesCount parameter, changing its default value from 2 to a higher value, such as 20.

To modify the config.json file, you must stop the Xopero ONE Backup&Recovery Agent service. After making your changes, restart the service (you might also need to refresh the changes in the Management Service panel).

You can edit config.json with a simple text editor (i.e., Notepad++).

The config.json file, by default, is located in the following locations:

1. For Windows: C:\Program Files\Xopero ONE Backup&Recovery Agent

2. For Linux: /opt/XoperoONEBackupAgent/