Encryption option in backup plan is disabled

Issue

Encryption switch in backup plan settings is greyed out and unusable.

Resolution

If a backup plan is created without encryption settings, you cannot enable encryption afterward. However, you can clone the plan and modify it by going to the Plans tab and clicking Edit backup plan.

To clone a plan, click the Clone button to replicate it 1:1 and enter a new plan name. After cloning, you can either deactivate the original plan’s schedule by selecting it and choosing Deactivate plan from the top menu, or delete it immediately.

When removing the old plan, you will be prompted to decide whether to delete its data— if you choose not to delete it, the data will need to be removed manually later.

Edit backup plan settings in XMS.