Installed device does not appear in XMS

If your device is not visible in the Devices tab after assigning a license, first check the configuration of local worker, cloud worker, and feature worker licenses. To verify your settings, navigate to Settings > Advanced > Workers.

Issue

After installation, the device does not appear in the Activate agent tab of the Xopero ONE Management Service (XMS).

Resolution

Method A

For domain-joined devices, the agent may take up to 10 minutes to start— wait this period, and if the agent still does not appear, verify the configuration.

Method B

Edit the config.json file located in the backup agent installation directory:

• Windows: C:\ProgramData\Xopero ONE\Xopero ONE Backup&Recovery Agent

• Linux: /opt/XoperoONEBackupAgent

Check whether the ServiceUrl parameter correctly points to your Xopero ONE Management Service. If the address is incorrect, update it and try again.