Agent not visible in XMS after successful installation (Linux)

Issue

The agent does not appear or is unavailable for activation after installation.

---

Cause

On RedHat-based systems (such as Fedora, CentOS, or RHEL), if the agent is not visible after installation, it may indicate that some required components are missing.

---

Resolution

1. Install OpenSSL and update certificates using the following commands:

yum install -y openssl11.x86_64 ca-certificates

update-ca-trust extract

1. Next, you can either restart your Linux system or restart only the Xopero ONE agent service using the following command:

systemctl restart XoperoONEBackupAgent.service

1. Once done, the agent should be available for activation.