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The device did not connect to the Management Service

If, after the installation, the device is not connected to the Management Service:

  • Make sure, that you used the proper Xopero ONE Agent Installer - keep in mind, that the installers for Windows Server 2008R2, 2012 and 2012+ are different!

  • Make sure, that the Management Service address is configured properly.

  • Make sure, that the communication between the Agent and Management Service is not blocked on the previously configured port (in case of on-premise installation) or between the agent and cloud-based Management Service (in case of SaaS deployment model).

Check the local firewall settings as well.

  • Make sure, that the device is not connected to the Management Service as a worker - check the Workers tab in Settings:

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